PRICES: The prices shown on our web site are updated monthly.  The internet price is generally more accurate than the prices printed in our catalogs.   Our catalogs are printed months in advance and we do not have a way to perfectly match web with print pricing.   The current environment for petroleum and paper products in particular, makes this task even more challenging. We apologise for any mis-understanding.  Nevertheless, we retain the right to contact you after an order has been sent to us to re-negotiate a price on a specific item or order.   Also,  If a price is incorrect, we will generally notify you within an hour.  We are rarely forced to implement this procedure.  Our web site is "populated" with over 50,000 items from dozens of sources and pricing mistakes are bound to occur.  Furniture items in particular are harder to price due to delivery issues.  We ask for your forebearance and understanding in this matter.

FREIGHT: Free freight with most orders of office supplies in excess of $50.00. For orders between $25 and $49.00, we generally charge only $6.75 to business account holders for delivery.  Orders for less than $25.00 are charged about $8.75.  Free freight offers are not available with most printed products and many custom sourced items.   Freight costs may be added if order is “split ship” and quantities drop below the $50.00 level per split delivery.   Residential or home office delivery is $1.95 per carton extra.   If residential or home office order exceeds $50.00, then the freight charge is just $1.95 per carton.  If the residential or home office delivery is particularly remote, there may be an additional charge of 1.05 per carton on top of the $1.95.  Furniture items are especially subject to pricing adjustment. This offer is subject to change at anytime as fuel, labor and insurance costs rise or fall.

INDIVIDUALS: We welcome internet orders from anywhere in the USA, including Alaska & Hawaii.  Be aware that we only collect sales tax for the State of Minnesota.  All others must self-report taxable sales to their respective state sales tax revenue departments if required by law to do so.  Minnesota individual customers or new business customers will only see the basic sales tax charge in your checkout window.  Additional incremental sales taxes for the various tax districts within Minnesota will be added to your invoice and charged to your credit card "off-line".  We apologise for any misunderstanding.  Call if you have questions.

NEXT DAY DELIVERY: Place your order by 3 pm in most USA/Canada time zones and most customers in major cities should have the order by the next afternoon roughly 90% of the time.  The offer of next day delivery only applies to a standard “supplies” order that can be delivered by UPS or FedEx ground.  Many furniture items, printed products and special order items cannot be delivered next day.  Also, many products specific to professionals such as attorneys, accountants, teachers & doctors arrive from outside Minnnesota and often take as long as 4 days to arrive to the customer. There is no "iron-clad" guarentee of next day delivery.  Many factors such as severe weather, power outages, official holidays and internet disruptions can negatively impact our ability to make normal deliveries. We reserve the right to consolidate items on order or make substitutions to identical (or nearly identical items) from different manufacturers and ship from the most economical delivery point.   Furniture items often require 7 - 10 days or longer and are often subject to revised pricing or custom quotes.  Call if you have questions.

CREDIT POLICY: Credit is extended to previous customers in good standing.  D & B rated companies can be sold on net 20 terms if customer has a satisfactory rating.  For credit lines in excess of $1,500, please submit trade and bank references.  We do take VISA and MASTERCARD.  NEW & REORGANIZED BUSINESS: Pre-pay by credit card.  After 6 months of continuous operations, and credit review, we can then extend credit to a new business. 

LATE PAYMENT: We reserve the right to charge a reasonable late fee (interest) for invoices not paid within terms.  We charge an interest rate of 10%.  At 60 days past due, we generally refer the matter to agencies, unless other arrangements have been made.

RETURN POLICY: Most office supply items can be returned within 20 days of the date of purchase.  Electronics, printers, copiers, furniture and business machines must be returned within 12 days.  Call us to request a return label with an RA number, which we will send to you.  Account customers with a password can administer their own returns online without calling to request permission. To be eligible for credit, returned items must be in their original packaging complete with all accessories and unopened.  If the item is defective, we will credit your account for all shipping costs.  The customer is responsible for the cost of returning items ordered by mistake.  "Business class" customers that spend in excess of $5000 per year  are offered free return privledges based on their purchase volume (excluding furniture items).  Returns of special order items and furniture items are subject to re-stocking charges and return freight charges.

SHORTAGES/CLAIMS:  We must be notified within 48 hours of any claims for shortages in delivery.  Claims for items lost in transit are, generally speaking, filed with the delivery service or carrier (UPS, FedEx Ground, Spee Dee, etc.).

PRINTED PRODUCTS: New orders for printed products usually involve a personal consultation.  Exact repeat orders for printed products can be set up in each customers “My List” or “Favorites” with password access only.  A proof is required on all new printing orders from new customers with new artwork.  On any make and ship order of $500.00 or more a production spec. sample or hi resolution proof is required. If customer wishes to waive the control proof in order to effect more rapid delivery, customer must sign a release waiver and agree to accept the order as delivered, waiving all rights to adjustment claims. Printed products are sold with the understanding that there may be an over run or under run of 10% of the original quantity ordered.  Some products, such as plastic bag printing, over run as high as 25% of quantity ordered. Any new order for printing, from a new customer, with new artwork, must include at least a 50% deposit.  Sales tax is added to most orders for printing.  Be aware that sales tax is not usually added to our quotes, but is added to your final invoice.

FURNITURE ITEMS: Our web pricing for furniture items includes dock delivery, but these prices are based upon a slower delivery schedule, often involving a drop ship directly from our factory partners.  Prices do not include inside delivery, custom fabrics, material upgrades or assembly.   Furniture prices are subject to confirmation due to the difficulties of showing prices from many sources.  Be sure to contact us for a custom quote.

ADDITIONAL TERMS: We normally ship our products by UPS, FedEx Ground, Spee Dee Delivery, private truck and similar carriers.  These products become your property at the moment said products are accepted by the carrier. By using this site, purchaser agrees that Riverside's liability for claims or damages of any kind is lmited to the replacement value of products sold.  Buyer agrees that Riverside Business Products, llc. will not be held liable for any incidential, indirect or consequential damages, whether based on contract, tort, or other legal theories, including loss of profits, loss of data (or use of data) or economic damages of any kind.  By using this site, buyer agrees that Riverside Business Products, llc., as product distributor, cannot be held liable for product failure (or mis-use) or for product liability.  Read all instructions carefully, including material data safety sheets.  We will always put a customer in contact with a manufacturer if there are technical questions regarding the proper use of a specific product.